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Customer Service & Distribution

We would like to have your feed back on our customer service & the way you prefer to purchase Prenzel products from us.

1 When calling Prenzel with a query do you find that?	You are always connected to the correct person who can assist with your enquiry Sometimes you are connected to someone who can assist with your enquiry You have never been transfered to someone who can assist with your enquiry You have never called Prenzel
2 When I call Prenzel on the phone I find the staff to be happy and helpful?	Everytime I call Most of the time I call occassionally when I call Never I have never called Prenzel
3 When I visit a Tasting Room I find the staff are?	Very helpful Helpful Seem disinterested Too pushy I have never visited a Prenzel tasting room
4 The Tasting Room I usually visit is?	Riverlands Prenzel in The Village Prenzel In The Sun Prenzel at The Grape Escape Prenzel of Canterbury Prenzel in The Alps Prenzel Kapiti Coast Prenzel on The Bay Prenzel of Whitford Prenzel Kumeu I have never visited a Tasting Room
5 I puchase Prenzel products most often?	on-line at www.prenzel.com At a Tasting Room From a Prenzel Party - Prenzel Pantry As a trade customer I have never purchased Prenzel products
6 I have puchased a Prenzel product from a supermarket?	Once 2 to 5 times 6 to 10 times More than 10 times Never - Although I have seen them in store Never - I did not know Prenzel sold products in supermarkets
7 The Prenzel party staff are?	Fantastic - we all had a great time Good - We tried the products & the taster was nice Not so good - Not many of us had a good time I have never been to a Prenzel Party
8 Would you hold/ attend another Prenzel party??	Yes No Dont know I have never been to a Prenzel Party
9 When I received my last order?	It was correct An item was missing More than one item was missing I got the wrong order I have never ordered
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